REFUND & RETURN POLICY

At Nexsinio, we want you to be satisfied with your purchase.
If you are not completely satisfied, we offer a simple return process.

You may request a return within 30 days of receiving your order.

To be eligible for a return:

For hygiene and safety reasons, some products may not be eligible for return once opened.

These may include personal care items.

If you are unsure, please contact our support team.

Once we receive and inspect your returned item, we will notify you of the refund approval status.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your statement.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

If your item arrived damaged or defective, please contact us immediately and we will arrange a replacement or refund.

If you would like to exchange an item, please contact our support team and we will assist you with the process.

If you have any questions regarding returns or refunds, please contact us:

We aim to respond within 24 hours on business days.

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